FAQs

By entering Gladstone Cinemas / Yeppoon Cinemas, all patrons agree to the following conditions.

Valid tickets must be presented for entry. Patrons may be required to wait in the foyer until their cinema is ready for seating.

Footwear must be worn at all times. Management may refuse entry where dress, footwear, behaviour or presentation is unsafe or inappropriate.

No food or beverages purchased outside the cinema are permitted. Exceptions may be made for genuine medical, allergy, infant or accessibility needs at management’s discretion.

Bag checks may be conducted as a condition of entry. Refusal to comply may result in entry being refused.

Prohibited items include outside food and drinks, alcohol not purchased at the venue, glass, cans, aerosols, large bags, laser pointers, scooters, skateboards, bikes, weapons, illegal items, or anything management considers unsafe or disruptive.

This is a licensed venue. Alcohol may only be purchased and consumed in accordance with Queensland liquor laws and venue rules. Valid ID may be required. Intoxicated, disorderly or underage persons will be refused alcohol service and may be refused entry or removed.

No smoking or vaping is permitted anywhere inside the cinema premises.

Correct ID must be presented for concession, student, senior, age-restricted films, licensed areas, alcohol service, or any discounted or restricted ticket type.

Film classification rules apply. Patrons may be refused entry where age, guardian or proof-of-age requirements are not met, including MA15+ and R18+ sessions.

Children must be supervised by a responsible parent, guardian or carer at all times.

Phones and electronic devices must be switched off or silenced during the movie. No photography, filming, audio recording, screen recording or livestreaming is permitted at any time.

Talking, phone use, moving around, running, shouting, offensive language, harassment, intimidation, throwing items or disruptive behaviour may result in removal without refund.

Feet must not be placed on seats, armrests, walls or railings. Patrons must not damage, misuse or interfere with cinema property.

Patrons are responsible for any damage, loss or excessive cleaning caused by their actions. Repair, replacement or cleaning costs may be charged, and further action may be taken where appropriate.

All vouchers, gift cards, passes, offers and promotions must be used in accordance with their stated terms and expiry dates. Expired vouchers cannot be extended or accepted.

Refunds, exchanges and session changes are subject to cinema policy and may not be available once a session has commenced.

CCTV may be in use for safety, security and loss prevention.

Management reserves the right to refuse entry or remove any patron who breaches these conditions, fails to follow staff direction, behaves inappropriately, appears intoxicated, causes disruption, or presents a risk to staff, patrons or property.

Failure to comply with these conditions may result in refused entry or removal without refund.